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The hidden work created by AI

Checking, reframing, integrating, reporting and recovering from error: automation removes some operations while creating others that often go uncounted.

Production accelerates; control remains

A generative system produces an answer quickly, but someone must still verify its accuracy, legality and fitness. This vigilance is work: it requires time, skills, attention and sufficient authority to reject the output.

When that work is not recognised, the tool’s visible gain may be purchased through silent intensification.

Measure the complete chain

Evaluation should include data preparation, prompting, verification, correction, documentation and recovery after incidents.

The relevant indicator is not generation time alone. It is the total time needed to produce an outcome for which a person can genuinely take responsibility.

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Why it matters

An incomplete productivity gain can become shifted, invisible workload. Work does not disappear because it is unmeasured.

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Source

IA Santé Travail — observation organisationnelle

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